Chris Loewen

Chris Loewen has written 32 posts for Protegra

leg room

Lack of comfort ruins what could otherwise be amazing experiences. Often our pursuit of comfort focuses on our physical surroundings and design – a comfy chair, more leg room in an airplane, or heated seats in our cars. It is our assumption that by increasing our physical comfort our mental well-being will also increase. We … Continue reading

The Value of a Custom Made Shirt

A number of months ago I received a gift certificate for a serious amount of money from a generous family member. It was for a tailor here in Winnipeg. Usually I wear t-shirts and jeans unless I have to dress up for decorum, so this gift certificate was tucked away in a drawer until a couple … Continue reading

The negative feedback conundrum

So here’s the deal. If you, like me, sometimes speak in public – at conferences, events, whatever – you’ll often receive somewhat formal feedback from the organizers. They typically solicit this feedback from people after the event, and forward it to you with notes like “here’s the feedback, hopefully it’s useful to you” and, in … Continue reading

How we define ourselves: The Dodge Stratus problem

The impulse to label ourselves is powerful. Read any bio and you’ll see multiple roles and titles people have placed upon themselves or have been placed upon them. Often these titles and whatnot help us understand their place within hierarchies, for example in business settings (CEOs, Managers, etc). In other instances they help us understand what … Continue reading

The “All Users” scolding email conundrum

We’ve all received one of these types emails. Likely we’ve all sent one as well. The message is one that is sent to everyone in the company’s database stating displeasure about what is likely one person’s behaviour, but they don’t know who that person is so everyone gets to learn the lesson. Never in the … Continue reading

The threat of “the new”

Assuming you live long enough, and are blessed/cursed to live in interesting times, at some point you will be confronted by something new that you neither expected nor appreciate. Sometimes these things will be coming from outside – for example a new technology, a new trend,  or a threat to your livelihood. However, often the … Continue reading

Approaching Strategy as a Fixed Game

In two recent posts I’ve written about why engaging and empathizing with customers is both essential to making better decisions as well as to make more effective and meaningful products and services. In this post I want to briefly talk about how this should tie into your overall strategy. Strategy as a fixed game The approach many of us are familiar … Continue reading

The slings and arrows

There’s something that has been bothering me for awhile. Well, there’s many things that have been bothering me – but one thing that has been “stuck in my craw” is the way process diagrams are depicted. Below is a sample flowchart I grabbed from the internet. Note: I’m not picking on this or any individual … Continue reading

Generate customer insight or build awful things

Note: before we get into things: “customer” can include end users, citizens, as well as staff– in essence it is the group of people for whom you are designing a solution. Build what your customers want– obviously this is what you need to do. The problem is that if you ask them what they want, … Continue reading

Stop making good decisions, start making right decisions

You usually start with this idea in your mind. . . You think you are right and this is a great starting point. It’s also probably necessary if you’re going to do anything. However, you also know that you do not know for certain. This is where the “Good” decision versus “Bad” decision framework comes … Continue reading