empathy

This category contains 8 posts

Is #Innovation an Empty Word?

Many times on projects and presentations I hear both the empty words and principles and also the full words. I’ve always struggled to determine the difference between the two. I’ve listened to people state that their success is all about ‘their people’ and I’ve come away on one occasion believing them and on another occasion … Continue reading

How #Empathy is fixing #Canada

I’ve talked about how Empathy is so important in understanding client needs in the past, how Empathy is important to understand what a client really requires and needs. The other side of Empathy is understanding what your team requires. Ultimately, Empathy results in Prosocial behaviour. Prosocial is a term I only recently came across. Let’s … Continue reading

Stop just #Innovating , start #Empathizing

There I said it. Everywhere you go today, the focus is on Innovation as a verb. You must Innovate. There are Innovation Frameworks out there that define a framework on how you can generate Innovations at your work and personal life if you follow a process. Some of these frameworks are openly available while some … Continue reading

How we define ourselves: The Dodge Stratus problem

The impulse to label ourselves is powerful. Read any bio and you’ll see multiple roles and titles people have placed upon themselves or have been placed upon them. Often these titles and whatnot help us understand their place within hierarchies, for example in business settings (CEOs, Managers, etc). In other instances they help us understand what … Continue reading

The “All Users” scolding email conundrum

We’ve all received one of these types emails. Likely we’ve all sent one as well. The message is one that is sent to everyone in the company’s database stating displeasure about what is likely one person’s behaviour, but they don’t know who that person is so everyone gets to learn the lesson. Never in the … Continue reading

The threat of “the new”

Assuming you live long enough, and are blessed/cursed to live in interesting times, at some point you will be confronted by something new that you neither expected nor appreciate. Sometimes these things will be coming from outside – for example a new technology, a new trend,  or a threat to your livelihood. However, often the … Continue reading

My new favourite #InnovationGame – #Agile Science Fair

I was asked to do a session for the Agile Winnipeg User Group and the first thing that popped into my mind was Innovation Games. Innovation Games are a critical piece in Protegra’s offering to gain Customer Insight on all projects. Recently we have used Innovation Games to assist the Winnipeg Chamber of Commerce in creating … Continue reading

Why Customer #Empathy ?

Why should we bother with Customer Empathy? Many time we have seen the results. Either you deal with Customer Empathy or you deal with Customer Anger. It is much more efficient to deal with Customer Empathy when you define an offering than dealing with Customer Anger to fix the offering. Sadly, most the time Information … Continue reading