Innovation

This category contains 30 posts

The slings and arrows

There’s something that has been bothering me for awhile. Well, there’s many things that have been bothering me – but one thing that has been “stuck in my craw” is the way process diagrams are depicted. Below is a sample flowchart I grabbed from the internet. Note: I’m not picking on this or any individual … Continue reading

Generate customer insight or build awful things

Note: before we get into things: “customer” can include end users, citizens, as well as staff– in essence it is the group of people for whom you are designing a solution. Build what your customers want– obviously this is what you need to do. The problem is that if you ask them what they want, … Continue reading

Stop making good decisions, start making right decisions

You usually start with this idea in your mind. . . You think you are right and this is a great starting point. It’s also probably necessary if you’re going to do anything. However, you also know that you do not know for certain. This is where the “Good” decision versus “Bad” decision framework comes … Continue reading

Four Information Technology Roles over time #agile #innovation

As I was evaluating the current role of Information Technology in our Industry I looked back and it seemed to be that there have been four distinct roles that Information Technology has played with business over the years     1) Recording and Reporting  This role focused mainly on Risk Mitigation. In the early years … Continue reading

Minecraft and Elementary Schools: Reflections from 1st session

Here’s the thing. Minecraft is huge. It’s amazing. It’s accessible and complex. Kids love it. I love it. Everyone who encounters Minecraft should love it. Mention that you’ll be doing something – anything – involving Minecraft and kids will pay attention. This is huge, because it’s much easier to engage with someone on a commonly shared … Continue reading

What work means here

  People frequently ask me “what is Protegra?” and “what do you do there?”, and I sometimes have difficulty telling them. The difficulty is not that I don’t know the answer; the difficulty is phrasing it in a way that the questioner can internalize and find meaning in my response. What follows is my perspective only. … Continue reading

Empathy, Mapping Customer Job Stories, and Business Modeling

It’s been some time since I wrote about customer job stories and the connection to empathy maps and solution design (initial post here), so I thought I would revisit this topic and provide more context. In the beginning. . . Empathy. Always. Not only at the start, but through every stage. There are multiple ways … Continue reading

So why empathy?

Why empathy? This question comes up frequently, whether I’m talking to people about developing  Butterfly, or talking to them about product/service/solution development in a more general sense. I’ll keep this short. I think most people have a general appreciation for being empathetic, and acknowledge that it’s a good thing to be – like an aspiration … Continue reading

Butterfly Laboratory

The Butterfly Lab concept was created out of necessity. After developing and exploring the initial idea of Butterfly using principles of customer development we launched the initial website. By this point we had built great partnerships and support as well as had generated excitement and connected with many different stakeholders and youth. We also had a few ideas … Continue reading

How to deal with stragglers

Struggling with Straggling I facilitate many group activities. One issue that occurs at virtually every session is the issue of latecomers. How do I deal with people who show up late? Do you wait for everybody to show up before you start? Do you lock them out? Do you publicly shame them? These are but a few … Continue reading