This tag is associated with 2 posts

The slings and arrows

There’s something that has been bothering me for awhile. Well, there’s many things that have been bothering me – but one thing that has been “stuck in my craw” is the way process diagrams are depicted. Below is a sample flowchart I grabbed from the internet. Note: I’m not picking on this or any individual … Continue reading

Generate customer insight or build awful things

Note: before we get into things: “customer” can include end users, citizens, as well as staff– in essence it is the group of people for whom you are designing a solution. Build what your customers want– obviously this is what you need to do. The problem is that if you ask them what they want, … Continue reading