Innovation

This tag is associated with 19 posts

Is #Innovation an Empty Word?

Many times on projects and presentations I hear both the empty words and principles and also the full words. I’ve always struggled to determine the difference between the two. I’ve listened to people state that their success is all about ‘their people’ and I’ve come away on one occasion believing them and on another occasion … Continue reading

Approaching Strategy as a Fixed Game

In two recent posts I’ve written about why engaging and empathizing with customers is both essential to making better decisions as well as to make more effective and meaningful products and services. In this post I want to briefly talk about how this should tie into your overall strategy. Strategy as a fixed game The approach many of us are familiar … Continue reading

When #Lean isn’t enough – #novel

We all know about Lean. At least most of us do. We need to Lean our processes and organizations. We need to make them more efficient and less wasteful. But the problem is that Lean is only for incremental improvements. Given an existing process, how can we make it 5%, 10% more efficient? But the … Continue reading

Why Customer #Empathy ?

Why should we bother with Customer Empathy? Many time we have seen the results. Either you deal with Customer Empathy or you deal with Customer Anger. It is much more efficient to deal with Customer Empathy when you define an offering than dealing with Customer Anger to fix the offering. Sadly, most the time Information … Continue reading

Generate customer insight or build awful things

Note: before we get into things: “customer” can include end users, citizens, as well as staff– in essence it is the group of people for whom you are designing a solution. Build what your customers want– obviously this is what you need to do. The problem is that if you ask them what they want, … Continue reading

Stop making good decisions, start making right decisions

You usually start with this idea in your mind. . . You think you are right and this is a great starting point. It’s also probably necessary if you’re going to do anything. However, you also know that you do not know for certain. This is where the “Good” decision versus “Bad” decision framework comes … Continue reading

Four Information Technology Roles over time #agile #innovation

As I was evaluating the current role of Information Technology in our Industry I looked back and it seemed to be that there have been four distinct roles that Information Technology has played with business over the years     1) Recording and Reporting  This role focused mainly on Risk Mitigation. In the early years … Continue reading

Empathy, Mapping Customer Job Stories, and Business Modeling

It’s been some time since I wrote about customer job stories and the connection to empathy maps and solution design (initial post here), so I thought I would revisit this topic and provide more context. In the beginning. . . Empathy. Always. Not only at the start, but through every stage. There are multiple ways … Continue reading

Butterfly Laboratory

The Butterfly Lab concept was created out of necessity. After developing and exploring the initial idea of Butterfly using principles of customer development we launched the initial website. By this point we had built great partnerships and support as well as had generated excitement and connected with many different stakeholders and youth. We also had a few ideas … Continue reading

Sustaining passion and Butterfly’s development approach

So I’m waiting at The Windmill restaurant on Selkirk Avenue in Winnipeg. Why I’m here is to talk to some incredible people from Aboriginal Youth Opportunities about Butterfly and the current iteration, and how we might work together. It has been about a year since a first talked to them about the idea, and I’ve touched base … Continue reading